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Returns

A. How to return



Right to Return Goods

You may return the purchased goods at any time within 21 days of purchase or delivery of the goods, whichever is later.


We will accept your return

a.) if the goods are unused, unopened and the package slip is dated no later than 21 days from the date of purchase or the date of the initial delivery
b.) if packages are opened and the goods show visible damage(s), have an untypical, unpleasant odour, or the taste of a brew of the goods reveals defects of the goods.

You must inform us (Dr. Hans-Juergen Langenbahn, Tea Campaign Canada, 2939 Fairlea Crescent unit 33, Ottawa ON, K1V9A5, Canada; phone: 613-262 7127, email: info@teacampaign.ca) of your decision to return a product by a clear statement (e.g. by mail or email) before the return period has expired. You may use our Return-Form (see below), but it is not obligatory.

Effect of Approved Return

If your return is approved, we will refund the amount paid including the delivery costs (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than 21 days deadline.

We will refund you using the same method of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the purchased goods.

You shall bear the cost of and are responsible for shipping the goods back to us in the original packaging and undamaged.

B. Return-form

If you wish to return a product, you can inform us by phone (613-262 7127), e-mail (info@teacampaign.ca) or complete and submit this form.